Customer Service Tune-Up

IBAO Education

(2 Personal Skills Hours) Customer service is one of the most important marketing ingredients for insurance products and services. Customers are interested not only in the policies you offer, but in key service elements – from the greeting they receive to the assistance you offer when they need to make a claim.

Webinars

Webinar

OBJECTIVES

  • Learn the critical role played by a customer service broker in the insurance transaction
  • Understand the impact of customer defection on the brokerage and on individual brokers
  • Learn the top ten customer service skills and how to provide good customer service via email
  • Identify and minimize distractions that prevent you from providing superior service
Customer Service Tune-Up

$125

+$NA

9:30–11:45AM

$125
+ $NA non-members

Facilitators
Jo Anne Mitchell, CIP, Effective Training & Communications Plus

Recommended for Sales and Service Brokers. $50 per additional registrant. Contact Tracey for questions – 416.488.7422 x118.

Accreditation: 2 Personal Skills Hours

Click here for a Registration Form or click the link below to register online.